Policies
Custom Orders Policy
We are proud to offer custom creative works designed to meet your unique needs. However, we do not accept custom requests that include trademarked or copyrighted names, logos, or images. This includes but is not limited to fraternity and sorority names, symbols, or crests, as well as designs involving licensed brands, characters, or other proprietary material.
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As an alternative, we offer Greek-inspired apparel and designs that capture the essence and aesthetic of these organizations while maintaining originality and compliance with intellectual property laws
Design Approval Policy
All custom orders require final approval before production. Clients will receive a mockup of the design, and production will begin only AFTER written confirmation is received. Please carefully review all designs, as any changes requested after production begins will incur additional fees.
Payment Policy
A non-refundable deposit of 50% is required to begin custom order requests. Full payment must be made before the final product is shipped or delivered.
Turnaround Time Policy
Our standard turnaround time for custom orders is 2–3 weeks, depending on the complexity of the design, quantity of items, and current workload. Rush orders may be accommodated for an additional fee, subject to availability. Quotes for custom order requests will be provided within 72 business hours.
Refund and Exchange Policy
Due to the personalized nature of our products, all sales are final. We do not accept returns or exchanges on custom orders unless there is an error on our part. If, there is an issue with your order, please contact us via email within 7 days of receipt to address the concern.
Intellectual Property and Design Ownership Policy
All original designs created by Tatiana Ashanti Studio remain the intellectual property of the studio and may not be reproduced, distributed, or used for commercial purposes without explicit permission.
Shipping and Delivery Policy
Clients are responsible for providing accurate shipping information. Tatiana Ashanti Studio is not liable for delays or lost packages due to incorrect addresses or carrier issues. Tracking information will be provided for all orders being shipped.
Cancellations and Order Changes Policy
Custom orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations are not allowed, and the deposit will be forfeited. Changes to an order must be requested within 24 hours of order placement and may result in adjusted turnaround times or fees.